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Humbly Walking with God ® Logo

SHIPPING & REPLACEMENTS

OUR COMITTMENT TO EXCELLENCE

At Humbly Walking with God®, every piece is created with intentionality, prayer, and quality craftsmanship.

 

All sales are final. While we do not offer refunds or general returns, we are committed to making things right if your order arrives damaged or defective.

Order Processing and Shipping Schedule:

  • All orders will be processed and prepared for shipment within 4-5 business days of order. 

  • This means that orders received throughout the week will be shipped collectively on the designated shipping day. 

 

Shipping Method:

  • We exclusively use United States Postal Service (USPS) Ground Shipping for all our deliveries.

  • USPS Ground Shipping typically takes 5-7  business days to deliver packages.

 

Shipping Fees:

  • We offer various shipping rates for all orders, depending on your zip code and weight of package.

 

Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to monitor the progress of your shipment on the USPS website.

 

Shipping Restrictions:

  • At this time, we only offer shipping within the United States. We do not provide international shipping.

 

Delays and Exceptions:

  • While we make every effort to ensure timely delivery, please be aware that unforeseen circumstances such as extreme weather conditions, natural disasters, and holidays may lead to shipping delays.

 

Address Accuracy:

  • It is the customer's responsibility to ensure that the shipping address provided during the order placement is accurate and complete. Please double-check your address to avoid any delivery issues.

 

Receiving Your Order:

  • The USPS Ground Shipping service will deliver at your door or other designated shipping area depending on the type of residence.

 

Customer Support:

  • If you have any questions, concerns, or require assistance with your order, please contact our customer support team at info@humblywalking.com We are here to assist you.

SHIPPING

REPLACEMENTS

We strive to provide our customers with high-quality clothing and exceptional service. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please read the following guidelines to ensure a smooth and hassle-free replacement process:

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Replacement Item Request Process:

  • Initiate the Request: If you receive your order and find any damaged or defective items, initiate the replacement process by reaching out to our customer support team within three days of receiving your order. You can contact us at info@humblywalking.com.​

 

Provide Necessary Information:

  • Attach clear and detailed photos of the damaged or defective items. Ensure that the images clearly show the issue to allow us to assess and expedite the replacement process promptly.

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  • Include essential order information such as your order number, the date of purchase, and the specific item(s) requiring replacement. This information helps us locate your order swiftly and process your request efficiently.

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  • Email Subject: Use a clear and concise email subject such as "Replacement Request - [Your Order Number]" to help us prioritize and address your request promptly.

 

​​All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached

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Review and Response: Our customer support team will review your request along with the attached photos. You will receive a response within 24-72 hours, confirming the approval of your replacement request or requesting additional information if necessary.

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Approval and Shipment: Upon approval, we will process the replacement item and ship it to the provided address. You will receive a confirmation email with the new tracking information.

Important Notes:

  • The replacement item request must be initiated within three days of receiving your order to qualify for a replacement.

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  • By shopping with Humbly Walking with God, you agree to abide by this returns policy. Chargebacks are not permitted under any circumstances. Any attempt to initiate a chargeback will be considered a violation of our returns policy and may result in further action.

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  • We aim to make your shopping experience as pleasant as possible and appreciate your cooperation in adhering to our return guidelines.

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This Returns and Exchanges Policy applies to all purchases made through the website Humblywalking.com, in-person, and any other website or application that directs you to this Shipping and Replacement Policy (collectively, the "Site").

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If you have any further questions or concerns, feel free to reach out to our customer support team using the contact tab. We value your trust in our brand and are committed to ensuring your satisfaction with our products. Thank you for choosing Humbly Walking With God!

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This returns policy is subject to change, so please check our website for the most up-to-date information.

 

Last updated on May 22, 2024.

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